Press Release | December 11, 2015
The customer is king and motorcycle aftermarket parts and accessories retailer J&P Cycles has been crowned as one of the nation’s best in the most recent StellaService benchmarking study. A leading consumer advocate, StellaService measured companies based on several tenets of customer service: phone service, email service, chatting, shipping and return policies.
“This is a great honor for our company and a testament to how we all have maintained focus on the most crucial part of our business – our customers,” said Kevin Strawbridge, president of the MAG Retail Group (MAG is parent company to J&P Cycles). “Now we know where we stand as a company in the overall retail sector, not just within the powersports industry.”
“We have focused on customer service for more than 30 years,” adds J&P Cycles GM Zach Parham. “We have been able to build a loyal customer base of Harley-Davidson and metric motorcycle riders who understand that a great ride is rarely enjoyed without great customer service. It is truly an honor to be rated so well against such outstanding retail operations!”
StellaService conducted a survey to find out which companies executed the best customer service from August-October 2015. When the final tallies came in, J&P Cycles finished ahead of clothing retailer Express and in the rarified air of Brooks Brothers, Nordstrom and LL Bean.
“It is not every day that a motorcycle operation is rated alongside Nordstrom in terms of customer service,” said Strawbridge, but he adds this is just the beginning. “We are working hard to continue to improve and further build our foundation as we continue to deliver quality for our customers each and every day.”
About StellaService: StellaService is a leading third party consumer advocate. The goal is to bring transparency to online customer service, giving consumers choice and businesses an opportunity to benchmark against the best. These days you can buy the same product at the same price at multiple retailers. When price and selection are equal, customer service is the true differentiator. StellaService emulates the customer journey with a highly-trained team of analysts, stress-testing customer service performance across hundreds of metrics to give actionable insight to both businesses and consumers.
About J&P Cycles: J&P Cycles is one of the most reputable, long-standing names in the motorcycle parts and accessories industry. Having focused on customer service for more than 30 years, J&P Cycles has been able to build a loyal customer base of Harley-Davidson and metric motorcycle riders who understand that a great ride is rarely enjoyed without great customer service. This customer service is the same at J&P’s “real world” locations in Daytona, Irving, TX and Anamosa, IA as they are online. With more than 40 technical experts and 750 years of combined experience on hand to assist you, J&P Cycles clearly sets itself apart by focusing on the rider, and getting you the parts and service you need. www.jpcycles.com
About MAG: Our mission is to build a group of brands and businesses that are recognized for quality, performance and innovation to meet the demands of powersports enthusiasts. Since 2000, Motorsport Aftermarket Group (MAG) has successfully acquired leading brands in the motorsport parts and accessories aftermarket. No other industry participant owns as many dominant brands. Each MAG company is a leader in its market segments. The MAG companies enjoy long histories of leadership and innovation, some dating back to the 1960s. MAG’s businesses are operated worldwide and are focused on innovation, creative freedom and to be connected to their customers. Our teams also work together in product design and development, marketing and advertising, and special events to take advantage of our combined experience and resources. The MAG group office provides support in the areas of business development, finance, sourcing, information technology, sales, marketing and administration that is unmatched in the industry.
